Return Policy
If you are not satisfied with your online purchase, please follow our guidelines for returns:
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- We do not refund shipping charges.
- We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear. Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
DAMAGED/INCORRECT ITEMS:
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original packaging materials in the case of damage. We will email you a label for returning the merchandise. A replacement will be sent, if available, upon receipt – with the condition that merchandise has not been worn or washed with all tags attached.
EXCHANGES:
If you would like to exchange an item for another color or size, please contact us via email customerservice@erikaluarendesign.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).
HOW TO RETURN MERCHANDISE:
If you would like to return an item please contact us via email customerservice@erikaluarendesign.com for details on how to send a return package. Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued.International Returns
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.